Sr Technical Project Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery.

The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.

• Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
• Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
• Coordinate across multiple work streams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution.

• Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
• Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
• Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
• Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.

• Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
• Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
• Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
• Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.

• Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
• Standardize presales program management artifacts, workflows, and governance practices.
• Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
• Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness.

• Required Qualifications:
• Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
• Experience leading complex, cross‑functional programs in operational or presales environments
• Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
• Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
• Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
• Strong program and project management discipline, with the ability to drive structure in ambiguous environments
• Excellent risk,…