Senior Intelligence Manager, Client Solutions and Innovation

About Crisis
24

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis
24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity.

Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at

Crisis
24 is seeking a Senior Manager, Intelligence to lead and strengthen embedded intelligence programs supporting complex, global clients. This senior leadership role combines solution design, intelligence expertise, client advisory, operational oversight, program development, and people leadership.

The Senior Manager will work closely with clients and internal leadership to design and mature intelligence programs, ensure high-quality delivery, identify opportunities for growth and innovation, and develop managers and analysts. The role will also provide senior subject matter expertise across intelligence operations, GSOCs, risk intelligence, and critical event management.

• Lead the design, scoping, and evolution of embedded intelligence programs, translating client requirements into operating models, staffing plans, deliverables, governance, SLAs, KPIs, and implementation plans.
• Partner with Sales, Account Management, and EIS leadership on client proposals, RFPs, renewals, expansion opportunities, and new solution development
• Serve as a senior client advisor, building relationships with decision-makers, understanding evolving needs, addressing program risks, and identifying opportunities for retention and expansion
• Oversee the quality and performance of intelligence programs, ensuring products and services meet client requirements, SLAs, KPIs, and Crisis
  24 standards.
• Provide senior expertise across intelligence analysis, GSOC operations, protective intelligence, risk intelligence, and critical event management.
• Guide managers and analysts in OSINT collection, analysis, geopolitical monitoring, and the production of timely, actionable intelligence for decision-makers.
• Analyze program and production metrics to identify trends, gaps, and opportunities to improve client programs and operational performance
• Identify and implement process, service, technology, and AI-enabled improvements, ensuring appropriate governance, quality assurance, training, and human oversight.
• Lead, coach, and develop managers and analysts, with a focus on performance, engagement, leadership development, and succession planning.
• Establish and improve intelligence standards, SOPs, processes, and best practices across embedded programs.
• Represent Crisis
  24 and EIS with clients,…