Business Development Manager

Position Overview Are you a driven sales leader who thrives on coaching teams, building culture, and delivering measurable growth? We are seeking a dynamic Business Development (BD) Manager to lead and elevate our B2CSales Team in a fast-paced, mission-driven environment.

This role is ideal for a high-energy leader who can inspire performance, develop talent, optimize processes & technology, and create a customer-focused sales culture. The BD Manager plays a critical role in driving direct-to-consumer revenue growth while supporting operational excellence and employee development across a remote call center environment.

You will partner closely with all departments in Business Development, Operations, Marketing, and Leadership teams to strengthen sales strategy, improve team productivity, and deliver exceptional customer experience.

Success in this role requires strategic thinking, hands-on leadership, strong communication skills, accountability, innovation, efficiencies, implementing technologies and a passion for coaching people to achieve their full potential with attention to detail.

Key Responsibilities Team Leadership & Sales Performance Lead, coach, motivate, and develop the entire B2CSales Team to achieve individual and team revenue goals.

Foster a positive, accountable, and customer-centric sales culture aligned with our mission.

Conduct regular coaching sessions, performance reviews, and skill development initiatives to improve sales effectiveness.

Monitor individual and team KPIs including pipeline activity, callback cadence, quality assurance scores, conversions, productivity, and customer experience metrics.

Create actionable sales strategies and identify opportunities to improve conversion rates and team efficiency.

Maintain team coverage and oversee pipeline management to ensure timely follow-up and lead engagement.

Training & Employee Development Recruit, onboard, train, and mentor new B2C Team members.

Lead “nesting phase” development for new hires, ensuring confidence in systems, processes, quality standards, and sales strategies.

Conduct team huddles, meetings, and ongoing training sessions for a remote workforce operating across Eastern and Central time zones.

Serve as a subject matter expert and escalation resource for the B2C sales team.

Support continuous employee growth through feedback, coaching, and professional development opportunities.

Operations & Process Improvement Partner with leadership to establish and maintain sales protocols, workflows, quality standards, and troubleshooting processes.

Identify operational challenges and implement process improvement initiatives that enhance team performance and customer satisfaction.

Perform internal quality reviews including call monitoring, survey feedback analysis, and procedural audits.

Manage lead assignments, daily workflows, and task prioritization to improve operational efficiency and responsiveness.

Analyze reporting trends related to sales, retention, utilization, and team performance.

Cross-Functional Collaboration Collaborate with Account Management, B2B, Operations, and Marketing teams to ensure seamless customer experience and strong client relationships.

Generate B2B opportunities through strategic identification and triage of employee-related inquiries.

Support marketing campaigns and outreach efforts that contribute to business growth and brand visibility.

Assist in supporting in-house SAPs registered in the FMCSA Clearinghouse with safety-sensitive employee invitations and related processes.

Lead special projects and initiatives as assigned.

What We’re Looking For We’re looking for a leader who:

Inspires teams through positivity, accountability, and integrity.

Leads by example and creates a culture of collaboration and…