Program & Volunteer Coordinator

• Base Pay $19.25 - $24.00 / Hour

Description

Founded in 2003, GiGi's Playhouse Inc.'s mission is to change the way the world views Down syndrome and send a global message of acceptance for all. We profoundly change lives through national campaigns, educational programs, and by empowering individuals with Down syndrome, their families, and the community. All programs are free and are therapeutic or educational in nature. Each one of our programs is designed to work on specific skill development, including speech and language, literacy, socialization, and fine and gross motor skills.

GiGi's Playhouse has opened over 60 locations across North America and is growing by several locations annually.

GiGi's Playhouse offers innovative programs for children and adults with Down syndrome, designed to develop confidence and the development of a broad variety of skills - educational, therapeutic and career development. Programs are 99% volunteer run. The Program and Volunteer Coordinator works in-person in the Playhouse and helps ensure successful implementation of all programs, supports volunteer recruitment, orientation, scheduling, training, and recognition of volunteers within the Playhouse.

This includes making sure programs are properly staffed with skilled and trained volunteers and follow structured curriculums. Interacting well with people at all levels of the organization is necessary - daily communication with staff, volunteers and participants with varied diagnoses and their families will be needed in this role to be successful. A flexible schedule is a must, as you may be needed to oversee or cover programs when needed, including some evenings and weekends.

All staff members are the face of GiGi's Playhouse and play an essential role representing GiGi's to families, volunteers, donors, and community members.

Reports To:

Executive Director

• Program Oversight and Continuous Improvement
• Ensure all programs at the Playhouse meet the stated objectives and branding messages delivered by the GiGi's Playhouse national office
• Maintain a project log for ongoing improvement of current programs and activities to help inform better solutions
• Partner with National Program team to leverage and continually improve centralized strategies and tools for program execution and volunteer management
• Demonstrate sufficient understanding of program objectives and execution models to be able to fill in on occasion to help support program needs.
• Represents GiGi's Playhouse by supporting Volunteer Recruitment events within the community.
• Responds to volunteer inquiries and questions via phone and email in a timely and professional manner. Oversees the generic Volunteer email address for the Playhouse.
• Hosts and leads group Volunteer Orientation sessions, according to the GiGi's Playhouse model, a minimum of once per month. Performs follow up from Volunteer Orientation within 3-5 days.
• Conducts one-on-one Volunteer Orientation sessions for volunteers who are not able to attend the monthly group session.
• Informs Program Leaders when a new volunteer has been placed.
• Coordinates and schedules volunteer trainings and provides on-going training as needed.
• Maintains open communication with manager to confirm that programs and events are delivered with the necessary qualified volunteer base.
• Coordinates Volunteer Recognition events for Playhouse Volunteers, a minimum of two times per year.
• Coordinates with staff for social media, newsletter, website, and blog entries relating to volunteer impact, recognition, and stories.

• Documents and tracks volunteer activity and program participation in Salesforce.
• Tracks program impact and documents it in Salesforce, while minimizing program interference and volunteer paperwork.

• Updates online calendar with all programs and events, at least 6 weeks in advance.
• Continually captures success stories, quotes, and quality pictures during programs for use in marketing efforts
• Supports social media, blogs, and email newsletter campaigns by sharing pictures, news, events, volunteer needs and stories in partnership with manager.

• Share input with the long term (6-12 months) program plan, including program sessions, themes, rolling out new programs, etc.
• Work with Playhouse families to understand additional demand for new program types, better program times, themes, etc. to ensure the Play House is meeting the needs of families while remaining consistent with the GiGi's mission.

• Teamwork:
  Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Problem Solving:
  Identifies and resolves problems in a timely manner; gathers and analyzes information…