Retail Store Manager

# Retail Store Manager Pet Smart Full  Timemid Kensington, Maryland, US $82k – $124k Posted 4 days ago##

Role Overview Pet Smart  is hiring a mid-level Retail Store Manager. This is a full-time role in Kensington. posted 4 days ago. The posted range is $82k to $124k. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

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Job Description ###

Job Description Pet Smart  does Anything for Pets - JOIN OUR TEAM!

Retail Store Manager About Life at Pet Smart At  Pet Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

Benefits that benefit you
* Paid bi-weekly
* Health & Wellness Benefits
* 401k Plan with company match
* Flexible schedule (days, nights, weekends)
* Paid time off
* Tuition assistance
* Associate discounts
* Career pathing
* Development opportunities###

Job Summary Pet Smart 's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:
* Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
* Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
* Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
* Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
* Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
* Cascades information to associates and adjusts team priorities to meet goals and commitments.
* Ensures continued alignment and responds effectively to a changing environment.
* Address and administer associate complaints and grievances.
* Recognizes and celebrates associates driving overall associate engagement.
* Accountable to ensuring all associate reviews are delivered on time.

Overall Store

Experience:

* Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
* Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
* Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
* Evaluates operations and seeks opportunities to continuously improve processes and services.
* Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
* Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
* Responsible for conducting monthly Core and Services Walks to validate proper execution of…