Retail Sales Worker Lead - Guinness Brewery Retail

Job Description

The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to;

continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. They also maintain a professional and enthusiastic atmosphere even in the absence of management.

Hourly Rate: $17.00 to $17.00. This figure is the amount offered for this position by Aramark.

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre‑shift meetings to ensure the team is aware of the day’s tasks and any other operational information.
• Act as a concierge resource for guests and ensure all are greeted upon entering the store.
• Train Sales Associates and General Utility Workers in customer service and job roles.
• Ensure smooth operation in the manager’s absence and handle customer relations issues effectively.
• Respond directly to all customer complaints and ensure efficient and professional resolution.
• Maintain inventory, noting out‑of‑stock items and ordering merchandise as needed.
• Complete monthly safety inspections and file incident and injury reports on an ongoing basis.
• Maintain cleanliness and a pleasant atmosphere throughout the store.
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and Point of Sale systems.
• Lead all aspects of nightly close‑out and balance cash with daily sales at shift end.
• Perform nightly audit of cashier documentation.
• Assist management in scheduling employees per labor budgets and assigning work tasks.
• Assist with hiring General Utility Workers and Sales Associates.
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy and timely weekly reporting.

• Previous retail experience preferred.
• Mathematical skills required to facilitate sales reports and audits.
• Must be of legal age to work with alcohol and provide proof of responsible alcohol training and certification where applicable.
• Must be flexible and willing to work a rotational schedule including weekends and holidays.
• Must be fluent in the native language, both spoken and written.
• Must be computer literate in MS Office programs.
• Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and POS system.
• Must be well groomed and always maintain a high level of professionalism.

Physical demands may include lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or personal protective equipment (PPE) may be required.

We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by applicable law.