Merchandising​/Order Writing Specialist

Overview

The Merchandising / Order Writing Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team.

This role requires a flexible schedule with occasional weekend work.

Delicatessen Services Co., LLC

• Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out-of-date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising
• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
• Complete assigned Go-Spot-Check missions
• Delivery of perishable goods to customers
• Monitor truck maintenance schedule and coordinate necessary maintenance
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
• Complete additional activities or special projects as assigned

• Job Requirements: High school diploma or equivalent, including basic math and reasoning
• Job Requirements: Ability to speak and read English
• Job Requirements: 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
• Job Requirements: Successful mastery of Brand Associate essential functions and requirements
• Job Requirements: Valid driver’s license and clean driving record
• Job Requirements: Basic computer skills
• Physical Requirements: Ability to stand for a minimum of 4 hours
• Physical Requirements: Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Physical Requirements: Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.
• Working Conditions: Ability to work in a refrigerated/freezer environment
• Training and Certification Requirements (Provided): Product knowledge and customer service
• Training and Certification Requirements (Provided): Company History
• Training and Certification Requirements (Provided): Serv Safe certification
• Training and Certification Requirements (Provided): Deli Operations
• Deli Operations: Slicer use, maintenance, and cleaning
• Deli Operations: Deli scale operation and sanitation
• Deli Operations: Proper slicing technique, product wrapping, and handling
• Training and Certification Requirements (Provided): DOT compliance and Safe Driver training

Annapolis, MD;
Bowie, Crofton, MD;
Columbia, MD;
Elkridge, MD;
Ellicott City, MD;
Glenn Dale, MD

Full time

Capital Prime Deli Provisions