Account Manager

Description

POSITION TITLE: Account Manager

TEAM: Sales Operations or Account Management

REPORTS TO: Sales Operations Manager or Senior Lead Account Manager

FLSA CLASSIFICATION: Salary, Exempt

LOCATION: Headquarters (On‑Site)

At the heart of Gable lies a passion that transcends the conventional. We’re more than just creators of visual communications; we’re experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.

We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.

The Account Manager is responsible for managing assigned accounts, opportunities, and pre‑sale activity from initial intake through turnover to Project Management once work is sold. This role serves as a primary point of coordination and decision‑making within assigned opportunities, helping ensure work moves accurately, efficiently, and in alignment with customer requirements, internal priorities, and Gable quality standards.

This role works directly with customer contacts, the designated account owner, and internal teams to maintain momentum, clarify scope, coordinate pre‑sale execution, and support broader account development. The Account Manager is responsible for managing opportunity details, maintaining accurate documentation and system records, resolving routine issues, and helping ensure customer commitments and internal requirements are met.

Depending on account assignment and organizational structure, this role may report to the Sales Operations Manager or the Senior Lead Account Manager. Regardless of reporting line, all Account Managers are expected to follow a common pre‑sale process and shared administrative standards. This role requires sound judgment, strong follow‑through, and the ability to coordinate across multiple teams in a fast‑paced environment while escalating larger commercial, operational, or customer risks to leadership as appropriate.

• Manage assigned opportunities and account activity from intake through turnover to Project Management once sold.
• Review incoming opportunity information to ensure scope, quantities, site conditions, customer requirements, and timing expectations are clearly understood and communicated internally.
• Oversee opportunity setup and related system activity to ensure records are accurate, complete, and supported by reliable information throughout the pre‑sale process.
• Coordinate pre‑sale activity including surveys, site meetings, preliminary drawings, estimate requests, bid support, proposal processing, and purchase order or contract intake.
• Exercise judgment within assigned opportunities to help prioritize work, address routine issues, and keep open items moving toward completion.
• Identify missing information, scope gaps, or execution concerns early and take appropriate action to resolve them or escalate then when needed.
• Ensure required pre‑sale documents, supporting materials, and internal records are organized, current, and properly maintained.

• Maintain strong day‑to‑day working relationships with customer contacts and provide responsive, professional communication throughout the pre‑sale process.
• Support the designated account owner in managing customer communication, account momentum, and opportunity development across assigned work.
• Identify upselling, repeat business, multi‑location rollout opportunities, and other account expansion activity within existing accounts and coordinate with the designated account owner to help advance them.
• Participate in customer calls, site meetings, and internal planning discussions to support opportunity development, scope alignment, and account growth.
• Coordinate closely with Design, PACE, and other internal teams to align priorities, timing, and required deliverables across active opportunities.
• Communicate clearly regarding status, risks, next steps, and timing to…