Customer Success Manager - CrowdStrike

Job Summary

The Customer Success Manager – Crowd Strike is responsible for onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans, specifically for Crowd Strike Flex agreements. This role involves serving as a Subject Matter Expert for Crowd Strike Flex agreements, collaborating with Sales and other internal teams, and building strong customer relationships to align offerings with customer objectives.

Onboard customers and guide them through their Crowd Strike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans. Function as the Subject Matter Expert (SME) for Crowd Strike Flex agreements. Collaborate with Engineering, Security Sales, and Services counterparts on Crowd Strike platforms, tools, or services relevant to customers’ needs. Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback.

Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments. Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust. Collaborate with sales and partner resources to align to customer objectives and drive co‑selling opportunities. Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.

Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

• Organization:
  Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Self‑Motivation:
  Can identify personal or professional growth opportunities, propose self‑improvement strategies, and take action without explicit instructions.
• Communication:
  Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Time Management:
  Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Presenting:
  Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Impact and Influence:
  Can persuade others to consider different perspectives.
• Analytical Thinking:
  Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
• Problem‑Solving:
  Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Business Acumen:
  Can analyze financial and operational data to make informed decisions.
• Emotional Intelligence:
  Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.
• Results Orientation:
  Can set personal goals and work towards them, achieving results consistently.
• Multi‑Tasking:
  Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently – Intermediate proficiency.
• Intermediate proficiency in using Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting.
• Intermediate in‑depth understanding of the Crowd Strike business model and solutions to effectively manage customer success plans.
• Intermediate ability to articulate Crowd Strike Flex agreements program, agreement structure, and renewal program.

• Completed Bachelor’s Degree or relevant work experience required.
• Ability to travel no more than 15% for SHI, Partner, and Customer Events.
• 2+ years of experience in a Customer Success role.
• 1+ years of working with Crowd Strike product offerings.
• 2+ years of experience in a sales role, preferably Security dedicated.

The estimated annual pay range for this position is $90,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.