Service Drive Acquisition Manager

Hiring Immediately:
Service Drive Acquisition Manager

Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.

• Competitive pay plan with commission and bonus
• Positive, family-friendly workplace culture
• Proven training program - we invest in your success
• Health, Dental, 401(k), and Paid Time Off

• Previous customer service experience preferred; candidates from hospitality, call centers, telemarketing, mortgage, financial services, or insurance encouraged
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to identify sales opportunities and present effective solutions
• Self-motivated and results-driven; comfortable in a fast-paced environment
• Proficiency with CRM systems or dealership software is a plus
• Valid driver’s license required

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities

• Identify customers with high-value trade-ins or expiring warranties
• Present upgrade programs, lease-end options, and current promotions
• Partner with the sales team to transition interested customers smoothly into the sales process

• Collaborate with service advisors and technicians to identify vehicle and customer opportunities
• Maintain clear communication between departments to enhance the customer experience

• Track interactions, opportunities, and conversion outcomes
• Report acquisition metrics and improvement insights to management
• Ensure compliance with dealership policies and customer satisfaction standards

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, and national origin.