Services Account Manager
Listed on 2026-09-12
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Sales
Business Development, Account Manager, B2B Sales, Client Relationship Management
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Location: Mid Atlantic/East
Role Type: Full-Time, Advanced/Principal Individual Contributor
Business Unit: Keysight Global Services
Travel: 50% across regional customer sites
Keysight's Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Northeast region.
This senior individual contributor will own large, complex service portfolios-Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support-acting as the primary business leader for postsales lifecycle value.
You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight's advanced service capabilities with customer operational, engineering, and mission critical requirements.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Location: Mid Atlantic/East
Role Type: Full-Time, Advanced/Principal Individual Contributor
Business Unit: Keysight Global Services
Travel: 50% across regional customer sites
Keysight's Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Northeast region.
This senior individual contributor will own large, complex service portfolios-Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support-acting as the primary business leader for postsales lifecycle value.
You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight's advanced service capabilities with customer operational, engineering, and mission critical requirements.
ResponsibilitiesStrategic Account Leadership
- Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.
- Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
- Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
- Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
- Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
- Identify whitespace within accounts and introduce advanced solutions including Keysight Care, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services
. - Build multi-year contracts leveraging Keysight's regional service centers and onsite managed service capabilities.
- Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
- Own Csuite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
- Engage deeply with…
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