Security Specialist, Global Operations

What You Will Work On

Crisis
24 seeks a Security Operations Specialist to join our Annapolis, MD Global Operations Center, supporting live operations, proactive threat monitoring, and emergency response tasks. This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice.

The position holder works a day, rotating a 9‑hour shift pattern, from 0700‑1600 with a one‑hour break. You must be responsible, diligent, composed under pressure, and have demonstrated high‑quality written and verbal skills.

• Support the research and assessment of a threat environment for proposed task/travel, using a range of privileged and open‑source platforms/research networks
• Prepare, compile, and distribute travel security advice and risk assessments before or during client travel to higher‑risk locations
• Support the research and delivery of pre‑travel briefings and presentations to a range of travelers (including deploying expats, academia, NGOs, corporate travelers, C‑suite, etc.)
• Brief on current threats, associated risks and suggest safety measures
• Monitor requests and supply the content to global travel security requests from deployed personnel, in‑country travelers, clients, and on‑the‑ground security teams
• Provide travel security & emergency advice, mitigation measures, and recommendations to travelers, clients, and organization points of contact
• Utilizing open‑source intelligence, proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well‑being of personnel
• Support the coordination of ad hoc travel security, secure transport, and protection tasks
• Support security response contingency planning
• Keeping superiors apprised of escalating situations
• Assist with research and review of deteriorating locations, identifying potential exit routes, transport hubs, relocation sites, border crossings and the compilation of associated mapping and information to aid preparation
• Utilize tracking platforms to monitor events and action at risk notifications
• Initiate mass communications and confirm welfare status
• React to major security incidents by providing immediate support and advice, ensuring the safety of potentially affected assets, and producing situation reports for client awareness
• Respond to Special Risk (Kidnap, Ransom & Extortion) calls, gathering the key information and quickly escalating internally to the specialist department
• Support the delivery of tracking solutions
• Monitor & react to system notifications and customer messages
• Out of hours, provide first response to activations & issues
• Support the coordination and communication of security, evacuation, and emergency tasks
• Provide operational and tactical intelligence support (including location monitoring, information collation & threat mapping) to live operations, including emergency evacuations, crisis, and incident response tasks
• Support the compilation of post‑operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposes
• Documenting and logging in historical archives
• Follow and adhere to Crisis
  24 security, response & client standard operating procedures
• Adhere to Company policies, with a focus on Information Security and Data Protection
• Retain and understand a familiarization of Crisis
  24 services
• Specific understanding and knowledge of security department services, procedures, systems, and client & partner relationships
• Provide day‑to‑day support and guidance to new front‑line staff and Security Specialists, ensuring consistency, competence & efficiency in security‑related response handling and operational tasks
• Strive to deliver the highest standards of service to customers
• Highlight and contribute recommendations for improved performance, process, and service delivery
• Support the training, coaching, and mentoring of new starters
• Participate in Global Operations Centre drills and exercises
• Ad hoc travel…