Annapolis CALL CENTER SPVSR; Revenue Administrator ; Taxpayer Services Division

Introduction

OPEN TO ALL QUALIFIED APPLICANTS. This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

15

Annapolis, MD

Would you like to work and enjoy the scenery in historic Downtown Annapolis? This position is steps away from the Governor's Mansion and located within walking distance of many affordable dining choices. An ideal place to work and enjoy year round. The main purpose of this supervisory level position is to supervise and assist call center representatives of the Annapolis Call Center.

This position ensures that a full range of taxpayer services are provided to taxpayers and tax preparers who contact the Comptroller's Office by telephone, mail, e-fax, or email inquiring about various tax types administered by the Comptroller of Maryland. Inquiries may involve income tax laws and regulations, account related information, examining, researching, reporting, correspondence, and/or the collection of Maryland taxes.

The position is in the Individual Contact Center (ICC) of the Taxpayer Services Division. Employees in this classification supervise Revenue Specialists & Revenue Examiners. Supervisors are also responsible for all personnel issues of their subordinate staff. Employees in this classification receive general supervision from a Revenue Administrator or other higher level administrative official. Incumbents who successfully complete their probationary period can be considered for telework.

PLEASE NOTE:

Work is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., in the Taxpayer Services Division's Annapolis Call Center. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds.

Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services. Employees must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayer. Lastly, employees are eligible to telework as approved by management.

• Education:
  
  Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience:
  
  Four years of professional work experience in auditing, accounting, tax law, general management or customer service.
• Notes:
  Candidates may substitute the possession of an associates degree for two years of the required experience. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience. Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience.
  
  Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.
• For education obtained outside of the U.S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://(Use the "Apply for this Job" box below)..

• Supervisory experience
• Customer service experience
• Organizational skills
• Call Center or emergency preparedness environment experience
• Experience adapting to changing priorities
• Experience with personal computer and software applications
• Knowledge and experience of Maryland State Tax Laws and Forms
• Knowledge and experience of Federal Tax Laws and Forms
• Communication skills (both oral and written)

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Incomplete information may result in the disqualification of your application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. All applicants must be legally authorized to work in the United States without current or future employer sponsorship. Due to the time and resources involved, the…