Case Manager Specialist (Special Program Manager I

Anne Arundel County Government is hiring for a full-time, permanent Case Manager Specialist (Special Program Manager I) position position within the Department of Social Services.

This is administrative and managerial work involving duties coordinating or assisting in the management of specialized agency programs such as housing, nutrition, transportation services, community-based in-home care, substance abuse services, community services to guardianship clients, advocacy programs, and other specialized services to senior citizens, disabled adults, and other client populations.

The Case Manager Specialist will provide outreach and engagement case management services to include identification of chronically homeless individuals, assessment, service planning, referrals for substance use/health/mental health care, and Housing placement for targeted clients living in a defined area of the streets of Anne Arundel County as part of a team. The Case Manager Specialist will utilize a triage assessment tool for persons on the streets, assisting with identifying the appropriate level of service need, diverting individuals from homelessness whenever possible.

The Case Manager Specialist will work closely with the Coordinated Entry System to match chronically homeless individuals with both needed services and a housing pathway. This position has contact with employees in the same or other departments and agencies of County government, State and Federal agencies, non-profit and private sector organizations, and private citizens.

50% Field Work:
Conduct community outreach in diverse settings (residences, streets, encampments), requiring extended walking, standing, and bending.

50% Office Work:
Perform sedentary administrative duties in a standard office environment.

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Note:

The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for this class. They are not intended to include all of the essential functions of the class.)

• Actively manage an assigned caseload of formally homeless individuals and families receiving a housing subsidy, with the goal of maintaining housing and preventing returns to homelessness. This includes assisting with annual recertifications and applying for related benefits and services needed to retain housing and empower clients towards greater self–sufficiency.
• Provide high-quality, culturally sensitive, client–centered, intensive housing-and life-safety- focused case management utilizing evidence-based practices of motivational interviewing, trauma-informed care, and harm reduction.
• Provide housing case management through Anne Arundel County and case management work in the office.
• Create and maintain, according to policy and department goals, case management notes, client charts, daily statistics, HMIS daily work, and detailed daily summaries.
• Assess clients on their vulnerability, substance use issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement to guide frequency and type of case management intervention.
• Provide advocacy services with community agencies and other available and appropriate resources, with the goal of supporting each client’s personal growth, enhanced independence, and access to housing and external services. Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers in the Anne Arundel County community.
• Supervise 2-4 housing case managers working in the Community Programs Division. Maintain accurate written records and documentation in accordance with program standards, including, but not limited to, individualized plans, guest charts, incident reports, detailed case notes, and referrals. Maintain HMIS records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed.
• Participate in Outreach team events and activities, contributing positively to daily huddles, case conferences, and collaborations with third parties when appropriate.
• Lead or…