Member Success Coach

Introduction

DSCI is building a driven team dedicated to service as a method for connection and growth. The collaborative, high-performing culture allows us to achieve ambitious goals together. DSCI offers a flexible work schedule, hybrid telework, and a competitive salary.

This recruitment is seeking to fill several positions. These positions offer full health benefits.

'Whether they're preparing our state for climate change, tutoring our students, or caring for the sick, young people should have the option to perform important service today and build a foundation for our shared future. This is the first effort of its kind in the nation, and Maryland will lead the way.'

– Governor Wes Moore announcing the Service Year Option

The Department of Service and Civic Innovation was established by the Serving Every Region Through Vocational Exploration (SERVE) Act of 2023 with the purpose of promoting service and volunteerism in the state of Maryland. The SERVE Act also launched two new exciting service pathways for eligible youth and adults, in addition to existing volunteer and service opportunities available through the Governor's Office on Service and Volunteerism (GOSV).

STD
0015

45 Calvert Street Annapolis, MD 21401

The main purpose of the job is to serve as a dedicated and compassionate guide responsible for overseeing the progress and development of program members throughout the 9-month program period (September to June). The role involves a substantial amount of fieldwork and mentorship, primarily conducted through regular check-ins with program Members via text, phone calls, and in-person visits. Maintaining strict confidentiality, the incumbent shares member information only with relevant Department of Service and Civic Innovation (DSCI) personnel or colleagues, prioritizing privacy and trust.

Administrative work is a critical role for the advancement of the program. A crucial aspect of the role is to foster an environment where program members feel comfortable expressing themselves, aided by active listening and open communication. By utilizing adept questioning techniques, the Service Success Coach stimulates members'intellectual and emotional exploration, enabling them to independently arrive at decisions and perspectives.

Building authentic connections founded on empathy and support, the field worker aims to facilitate personal and professional growth by linking members with suitable professional development resources aligned with their Member Achievement and Transition Plan. Striking a balance between professional guidance and compassionate assistance, the Service Success Coach acknowledges the holistic journey of participants, including their mental, emotional, and professional experiences before, during, and after their service.

This support may include facilitating meetings, providing support resources, assisting with presentations, and planning transportation with members This role seeks to engender a sense of genuine engagement, with the ultimate aspiration of guiding members towards successful program completion.

The duties of this position include, but are not limited to:

• Conduct regular check-ins with assigned program members through text, phone, virtual meetings, and in-person visits to monitor progress, provide guidance, and ensure engagement throughout the 9-month program cycle.
• Track, collect, and analyze member data, including assessments, surveys, and progress indicators; prepare clear summaries or recommendations to improve program operations and member outcomes.
• Connect members with appropriate professional development and support resources, aligning opportunities with each member’s Member Achievement and Transition Plan.
• Maintain accurate, confidential records and documentation related to member interactions, progress, challenges, and support referrals, sharing information only with designated DSCI staff.
• Coordinate with internal staff and leadership, including supervisors and program directors, to report concerns, exchange information, recommend improvements, and support member success strategies.
• Provide…