Customer Service Representative

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolve any conflicts. Track and communicate any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
• Inform sales and operations of any unresolved service issues; recommend corrective action to customer issues as necessary.
• Review orders after shipment for billing accuracy and any quantity item errors.
• Manage the issuing of credits, return authorizations and pallet returns.
• Review inventory usage on stocked items, identify and communicate items that have not tracked to plan.
• Ensure that any customer complaints have been resolved in a satisfactory manner, obtaining guidance/approval from supervisor when necessary.
• Communicate with planners, sales representatives, pricing team and plant management as needed.
• Prepare necessary reports for plant management and customers such as inventory and open order reports and track shipments associated with invoices.
• Process plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• File any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Perform other duties as assigned.

• Associate or bachelor’s degree preferred but not required.
• Manufacturing experience strongly preferred.
• 1-3 years customer service experience required.
• Microsoft Office Suite – basic to above‑average computer skills including Excel.
• CRM experience preferred.
• Ability to perform basic quantitative skills required.
• Ability to work with all areas of the business, including plant and sales personnel.
• Professional verbal and written communication.
• Strong customer service advocacy and problem‑solving skills.

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.