Key Account Manager

Kronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco‑friendly. We are Worldwide AND we are American Made. We are Kronospan.

This position is responsible for driving revenue growth, market share, and strategic partnerships across key national accounts. This role focuses on developing and executing sales strategies, strengthening customer relationships, and ensuring alignment between customer needs and company offerings within the laminate flooring category. The position plays a critical role in expanding distribution, optimizing product positioning, and delivering profitable growth across large‑scale retail, distribution, and/or builder accounts.

This position's target is to maximize customer service and profits for the company through the use of technical, organizational, and customer knowledge.

• Serve as the primary point of contact for assigned national accounts.
• Develop long‑term partnerships focused on mutual growth and value creation.
• Resolve customer issues and escalations promptly and professionally.
• Conduct regular site visits, meetings, and business reviews to maintain engagement.
• Understand customer strategies and align company solutions to support their goals.
• Develop and deliver sales presentations in a professional and effective manner.
• Communicate with customers and manufacturing sites on a domestic level.
• Monitor competitor activity, market trends, and customer needs to inform strategy.
• Conduct regular business reviews with key accounts to evaluate performance and growth opportunities.
• Maintain up‑to‑date awareness of company activities and products, industry trends, and customer and consumer needs.
• Research customer/consumer needs and develop strategies to effectively meet those needs.
• Follow up on sales leads and develop sales leads.
• Meet established sales quotas and revenue goals.
• Contribute to the development of strategies to capture new business.
• Participate in industry groups and trade shows to promote products; actively set product presentations.
• Participate in the resolution of all product claims.
• Other duties as assigned by supervisor, managing director, or shareholder.
• Maintain all quote documentation with accurate product pricing.
• Participate in sales forecasting and planning in an effective manner.
• Create and maintain sales reports.

• Must have a basic understanding of flooring production technology and processes.
• Must have excellent written and verbal communication / presentation skills.
• Must have excellent customer relations skills including customer response, service improvement, and the ability and willingness to keep commitments.
• Must display original thinking and creativity through resourcefulness, suggestions, and problem solving.
• Must be able to effectively interact in a multi‑cultural environment.
• Must have excellent math skills including the ability to compute rates, ratios, and percents as well as to create and interpret graph and chart information.
• Strategic thinking and execution.
• Relationship management.
• Results‑driven mindset.
• Financial and business acumen.
• Problem‑solving and decision‑making.

• Growth opportunities, domestic and international, with the world's leading producer of wood panel products.
• Work in a diverse, inclusive environment with colleagues from around the world.
• A highly competitive benefits program including affordable medical, dental and vision plans.
• Company paid life and short & long term disability plans.
• Supplemental life, critical illness and accident plans for you and your family.
• 401(k) retirement plan with company match.
• Paid time off including a generous paid vacation plan and holidays after 90 days.
• “Life of Career” training opportunities through our global or local Krono Academy.
• Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools.

• A cover letter along with your resume, highlighting your education, experience and skills.