Field Technician

Overview

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. As a Field Technician, you will help your community stay connected by installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve problems from customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on use of their new/existing equipment.
• Take on other duties needed to support our purpose, fulfill brand principles, and abide by organization values.

• Good driving record and a valid driver’s license in the state you are applying.
• Aptitude and ability to learn to use RF, digital and Volt‑Ohm meters and related equipment.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving skills and ability to listen to customers and present solutions positively.
• Physical ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training or equivalent combination of education and experience.
• High school diploma or GED.
• Regular and predictable attendance.

• Committed: values each customer and works hard to keep their business and support our communities.
• Helpful: delivers support in ways most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive: understands what customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: knows customers well and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts day 1 of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in first year).
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.