Administrative Coordinator, Quality

H 2 O Innovation is a company specialized in smart water treatment solutions. We simplify water treatment by integrating leading-edge technologies to sustainably solve water-related challenges, supported by our team of trusted experts. Our mission is to deliver services on an international scale within a caring, people-focused environment that fosters both professional and personal growth. Join our talent pool and grow with H 2 O.

H 2 O Innovation is looking for an Administrative Coordinator, Quality who will bring a positive attitude, strong organizational skills and a genuine desire to learn. This person will be the administrative anchor of the quality team, maintaining the documentation, records and follow-ups that keep our system running day to day. They are joining at a pivotal moment, as we structure our quality system toward ISO 9001 certification an uncommon opportunity to take part in a full certification journey and gain experience that many professionals take years to acquire.

Supported by an experienced team, they will actively contribute to improving the way we work.

• Profit sharing bonus program;
• Extensive training for the position;
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.

• Maintain, distribute and archive controlled documents: procedures, work instructions, forms and records;
• Track revisions and keep document histories up to date;
• Verify formatting, version control and adherence to company templates prior to publication;
• Identify and resolve inconsistencies, duplicates and obsolete documents;
• Coordinate the migration of documents to the new electronic quality system platform;
• Use the tools provided, including AI assistants, to speed up drafting, formatting and translation of documents, validating the results before publication.
• Contribute to establishing the documentation structure required by the ISO 9001 standard;
• Follow up on deviations, corrective actions and NCRs with the relevant owners;
• Prepare the documentation required for internal and external audits and ensure quick access to it;
• Compile and present document control performance reports and metrics;
• Propose improvements to documentation processes and use cases where automation could reduce manual work.
• Keep the training matrix and competency records up to date in the learning management system;
• Coordinate training sessions, manage registrations and follow up on training due for renewal;
• Lead the logistics of team meetings and committees: invitations, agendas, minutes and follow-up on open items;
• Provide first-level support to users during system and process rollouts;
• Keep applicable records and documents up to date, including health and safety and environmental records.

• Solid command of Microsoft Word, Excel, SharePoint and Outlook; comfortable creating and managing templates, trackers, forms and data tables;
• Strong organizational skills and rigour in tracking deadlines and records;
• Close attention to detail when producing and reviewing documents;
• Ability to manage multiple priorities independently and move files forward without constant supervision;
• Discretion when handling sensitive information;
• Willingness to travel within Canada and the United States (approximately 20% of the year, with a heavier load during the first year due to the transition);
• College or university education in administration, office systems, quality or a related field (asset);
• Knowledge of the ISO 9001 standard (asset);
• Experience in document control or with a quality system platform (asset);
• Experience using AI assistants in a professional or academic setting (asset);
• Familiarity with Power Automate, Power Apps or other Microsoft 365 tools for workflow automation (asset);
• Hands-on experience with continuous improvement (asset);
• Experience in a manufacturing, engineering or regulated environment (asset).