Client Experience Specialist

Now hiring for a Client Experience Specialist
Location: Anoka, MN
$18.00 – $20.00 per hour
Schedule: Monday – Friday | 8:30 AM – 4:00 PM | Overtime when needed

Talk the Talk, Build the Career

Looking for Client Experience Specialist jobs in Anoka where your communication skills can turn conversations into results? This customer service representative opportunity offers career growth for individuals who enjoy working with people, communicating by phone, and providing outstanding customer support. If you’re an outgoing professional who thrives in client relations, enjoys learning new technology, and wants to be part of a collaborative team, we’d love to hear from you.

If your skills and experience are a good match for this role.

• High school diploma or GED required.
• Additional education or training in sales, business, communications, marketing, or customer service is beneficial.

• Previous customer service, call center, administrative support, or office experience preferred
• Strong computer, data entry, and organizational skills
• Experience handling inbound and outbound calls is a plus

• Serve as a Client Experience Specialist by providing exceptional customer care to homeowners throughout the restoration process
• Answer inbound calls and make outbound calls to clients, vendors, and insurance adjusters
• Enter, update, and maintain accurate job information within company software systems
• Provide customer support by explaining services, timelines, project updates, and next steps
• Assist with claims support activities, including coordinating paperwork between clients, insurance carriers, and field crews
• Follow up with leads and clients to maintain strong client relations and ensure projects stay on schedule
• Support daily office operations and administrative tasks in a fast-paced team environment

• Primarily office-based position
• Ability to sit, stand, and work at a computer for extended periods
• Occasional lifting of up to 25 lbs.
• Ability to work in a fast-paced office environment

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Sales Career Opportunities that let you strengthen communication, customer relationship, and professional selling skills.

“Made me feel comfortable with the assignment n communication is always great.” Staffmark, Associate

As a Client Experience Specialist you will connect with customers through inbound or outbound calls, ask questions to understand their needs, explain products and services, recommend appropriate solutions, respond to questions and objections, identify additional sales opportunities, process orders or applications, document customer interactions, follow up with prospects or existing customers, and work toward individual and team sales goals while providing a professional customer experience.

A Client Experience Specialist turns customer conversations into opportunities by listening carefully, identifying needs, and connecting people with products or services that provide genuine value. This role combines sales ability with customer service, communication, and relationship building.

Successful Client Experience Specialist professionals understand that effective telephone sales is more than reading a script. They ask useful questions, listen to the answers, explain solutions clearly, respond to concerns professionally, and recognize the right moment to ask for the customer’s business.

This profession is ideal for individuals who enjoy talking with people, building rapport quickly, and turning strong communication into measurable results.