Field Service Specialist - HOFFMAN; Panel Shop Automation

Position: Field Service Specialist - nVent HOFFMAN (Panel Shop Automation)
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical  THIS POSITION, YOU WILL GET TO:

Provide sophisticated technical application assistance on Panel Shop Automation equipment and software

Complete machine installations and planned maintenance at customer sites primarily in North America and globally as needed

Field support calls from toll free number from both current and potential customers

Train customers on operation of new products at nVent facilities and customer sites

Coordinate with Technical Support team for on - time machine installation/training as well as emergency break/fix schedule

Partner with Sales Manager, TS team, Anoka-based Plant Managers and Germany-based Panel Shop Automation business and technical leaders to provide outstanding customer experience

Maintain a spare parts inventory in Anoka and facilitate order fulfillment

May be required to perform additional duties as assigned YOU HAVE:

Associate’s degree or equivalent work experience

Ideally 5+ years in technical and customer interfacing roles

Proven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer’s reps Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner

Experience with industrial manufacturing as well as exposure to automation, Panel Shops is helpful

Experience with automation equipment’s mechanical and electrical function is helpful

Experience with CAD software (AutoCAD or similar) is helpful

Ability to maintain performance metrics

Strong analytical and computer skills using Excel, Word, PowerPoint, and Outlook Ability to plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines

Ability to carry out responsibilities with a minimum level of supervision

Ability to work hybrid at our Anoka, MN location and travel 50% or more if needed. Some travel may be international.

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every dayn

Vent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at  .Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

Innovative & adaptable

Dedicated to absolute integrity

Focused on the customer first

Respectful and team oriented

Optimistic and energizing

Accountable for performance

Benefits to support the lives of our employees

Pay Transparencyn Vent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will…