Customer Service Rep

Join nVent

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Join nVent during an exciting time of growth and help support our Hoffman brand! In this role, you'll be at the heart of the customer experience by answering questions, handling orders, and coordinating with teams across the business to deliver reliable solutions. If you enjoy solving problems, working with people, and seeing the impact of your work, this role offers both variety and visibility.

What You Will Experience In This Position:

• Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, basic product questions.
• Receive and process domestic standard distributor orders via email, phone, or electronically via JD Edwards system and Connect for assigned functional area/brand.
• Work with sales, planning, production, shipping and other operating functions regarding product, delivery or service matters.
• Monitor or follow-up on scheduled shipment dates to ensure timely delivery to customers. This may include obtaining proof of delivery and/or expediting shipment as needed.
• Identify key components to assist customers in part replacements.
• Ensure all customer requests are responded to in a timely and professional manner.
• Maintain high level of performance by meeting team key performance indicator (KPI) goals.

You Have:

• Associate's degree or equivalent work experience.
• 2+ years of customer service preferably in a call center and/or manufacturing environment.
• 2+ years of Microsoft Office or equivalent tool experience required.

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
• Commitment to strengthen communities where our employees live and work.
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees.

Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range:

$20.40 - $37.80 Per Hour

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.