It Support Specialist; Weekends

Responsibilities

• Address assigned issues using problem solving skills.
• Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills.
• Strong teamwork skills to collaborate effectively with other team members.
• Work with leadership to understand the needs of the IT Support customer base.
• Work with IT leadership and peers to understand IT Support processes and procedures.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve end-user problems.
• Provide remote support for systems and applications using standard nVent tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Develop and submit knowledge base articles for review and approval.
• Provide on-call support during non-business hours when needed.
• Other IT Support and project tasks as assigned.

• 1+ years supporting Windows and iOS environments in large enterprises
• Knowledge of Windows 10/11, Office 365, iOS, device management
• Knowledge of SCCM, Azure AD, Active Directory, O365
• Working knowledge of disk imaging including PXE booting devices using SCCM
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
• Experience supporting the deployment and changes of networking infrastructure
• Maintain accurate inventory of IT assets
• Ability to manage customer relationships with poise and professionalism
• Strong problem solving and advanced troubleshooting skills
• Excellent written and verbal communication abilities
• Detail-oriented with strong documentation skills
• Strong desire to continuously expand technical knowledge
• Experience working with ticket management systems (Fresh Service experience a plus)
• Ability to meet physical demands of role

Entry Level

This is a Contract position based out of Anoka, MN.