Technical Customer Support Specialist

Technical Customer Support Specialist page is loaded## Technical Customer Support Specialist remote type:
Hybrid locations:
Anoka, MN, UStime type:
Full time posted on:
Posted Todayjob requisition :
R20069

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
** WHAT YOU WILL EXPERIENCE IN THIS POSITION:
*** Provide application support for custom product development
* Provide complex technical application assistance to identify modified and engineered solutions based on customer specifications and application requirements
* Ability to read and understand engineering drawings
* Issue complex quotes based on customer specification, application requirements, costing and manufacturability
* Ability to process incoming custom orders
* Lead key accounts assigned – coordinate build and shipment schedules, tracking/proof of delivery, collaborate with multiple functional areas to resolve quality issues, proactively communicate with customers and resolving conflicts to ensure customers’ expectations are met
* Works with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
* Ability to lead scheduled shipment dates to ensure timely delivery and expedite as needed
* Maintain a high level of performance by meeting team critical metric goals
* Will be required to perform additional duties as assigned
** YOU HAVE:
*** Bachelor’s degree or equivalent work experience
* Ideally 5+ years of customer service, quotations, or technical support - call center and/or manufacturing environment
* Demonstrated ability to use logic and reasoning to identify the technical strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
* Demonstrated skill in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution
* Demonstrated skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner
* Ability to build and maintain effective work relationships across functional area
* Demonstrated ability to apply strong written and verbal communication skills, with the ability to collaborate with people at all levels within the organization and outside the organization
** WE HAVE:
*** A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day  + nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes.

We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.  + Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.

Learn more at .
* Commitment to strengthen communities where our employees live and work  + We encourage and support the philanthropic activities of our employees worldwide  + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
* Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:  + Innovative & adaptable  + Dedicated to absolute integrity  + Focused on the customer first  + Respectful and team oriented  + Optimistic and energizing  + Accountable for performance
* Benefits to support the lives of our…