General Manager

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on what’s important: TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community and serving the best coffee, join our herd!

Position Overview: As a General Manager, you are responsible for the financial performance of the store. You will encourage strong team engagement and a healthy culture by ensuring clear roles and responsibilities, setting appropriate expectations, holding team members accountable, and delivering a great overall guest experience.

To be successful, you maximize opportunities for sales and traffic growth and inspire your team. You enable the team and the business by committing to Team, Guest (& Quality), and Business, and you embody Caribou’s core purpose: to create day-making experiences that spark a chain reaction of GOOD.

• TEAM
  • Ensure the store is fully staffed for upcoming shifts, keep schedules up to date and timely, and plan staffing development. Develop engagement strategies and foster ongoing internal growth.
  • Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools.
  • Oversee execution and training of role-based programs, promotional training, onboarding, and ongoing training initiatives.
  • Provide ongoing coaching, feedback, and recognition to support development and performance.
  • Model and uphold company policies, practices, and standards; ensure a safe and supportive environment for team members and guests.
  • Use assigned Caribou systems and tools in a timely and appropriate manner.
• GUEST (& Quality)
  • Lead by example to inspire team members to deliver outstanding guest experiences, fostering a culture of excellence and continuous improvement.
  • Facilitate timely resolution of employee and customer relations, supply chain, and asset management issues.
  • Drive strategies to improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.
• BUSINESS
  • Lead with passion to drive store performance, inspiring the team to grow sales, profitability, and operational excellence.
  • Adhere to scheduling standards for inventory management, admin, promotions, holidays, and time in the store.
  • Manage supply chain and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation.
  • Use financial planning to manage store budgets and company finances; analyze operating statements and adapt accordingly to optimize top-line sales and control expenses.
  • Foster energy and focus on meeting and exceeding sales goals; support operational excellence for in-store sales initiatives.
  • Manage inventory and waste to minimize loss and maintain efficiency; maintain rigorous food safety and sanitation standards.

• Bring Caribou’s core values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Demonstrate resilience and composure in dynamic environments.
• Act as a change leader, fostering adaptability and equitable development and goal achievement.
• Support GM peers through partnership and collaboration.
• Provide and receive feedback with positive intent, handling challenging situations with empathy and professionalism.
• Take ownership of difficult conversations and provide timely resolutions.

• Minimum 1–2 years of restaurant, retail, or guest service management experience, or equivalent combination of experience and education.
• Must be 18 years of age or older.
• Reliable transportation.
• Ability to work full-time (approximately 47 hours per week), including early mornings, evenings, weekends, and holidays.
• Willingness to learn new systems and tools as they’re introduced.

• Serv Safe certification or ability to obtain within 90 days of employment.
• Experience with sales building, P&L, recruitment, and training.
• Familiarity with store systems (Toast, Crunch Time, Go Spot Check , Eco Sure, Teamwor
  
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