Quality Manager I

Mission Hires is seeking a Quality Manager I on behalf of a manufacturing organization focused on inventive electrical solutions. This high-impact role leads a team of Quality Technicians while serving as the primary quality liaison for a stainless-steel value stream. The position blends hands-on quality engineering with people leadership, driving customer-focused quality initiatives, problem-solving, continuous improvement, and ISO 9001:2015 compliance.

• Serve as the primary quality liaison for the stainless-steel value stream to ensure customer satisfaction and operational excellence
• Lead, coach, develop, and support a team of four Quality Technicians, including mentoring, career development, scheduling, workload balancing, and shift-handover communication
• Partner cross-functionally with Manufacturing, Lean, Engineering, Sales, Materials, Procurement, HR, and Maintenance as the plant’s quality subject matter expert
• Drive adherence to processes, procedures, and quality standards to consistently meet customer requirements
• Lead investigation and resolution of internal nonconformances (NCRs) and external customer complaints using Six Sigma tools and root-cause analysis
• Develop, implement, and sustain corrective and preventive action (CAPA) processes to resolve issues and prevent recurrence
• Maintain and strengthen compliance with ISO 9001:2015 Quality Management System requirements; lead external audits and support internal product/process audits through closure of follow-ups
• Apply engineering and Lean principles to improve manufacturing quality and reliability
• Support APQP initiatives including PFMEA, Control Plans, GR&R, Capability Studies, First Article Inspection (FAI), and product/process revisions
• Manage customer and supplier quality communications, including escalation on complex quality issues as needed

• Bachelor’s degree in Engineering or a related technical field
• 5+ years of experience in manufacturing and quality functions
• Experience leading, coaching, or developing others; 2+ years of formal leadership experience preferred
• Strong customer and supplier management skills with the ability to communicate complex quality issues and elevate appropriately
• Proficiency with process management, organizational change, Six Sigma, Lean methodologies, and quality management systems
• Experience with ISO 9001:2015 and audit readiness; ability to lead external audits and support internal audits
• Hands‑on experience with root‑cause analysis, NCR management, CAPA development, and problem‑solving tools
• Familiarity with APQP tools: PFMEA, Control Plans, GR&R, Capability Studies, FAI, and managing product/process revisions
• Preferred:
  Quality certifications such as CQE, CMQ, CQA; ISO 9001:2015 Internal Auditor training
• Preferred:
  Sheet‑steel manufacturing experience and/or Certified Welding Inspector (CWI) certification

We value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full‑time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short‑term and long‑term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back‑up care services, paid time off including volunteer time, a well‑being program, and/or legal & identity theft protection.

We connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.