Assistant Manager

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS and invites you to join our herd if you want to be yourself while making an impact on your community and serving the best coffee around.

Position Overview: The Assistant General Manager (AGM) is a growth role designed to develop future leaders to think strategically about the store and the district, and about Caribou as a whole. This role works in partnership with the General Manager to run the store and impact the team and community.

• Demonstrates the execution of Team Member and Shift Leader responsibilities with enthusiasm and excellence.
• Develops understanding of the business toward GM-level responsibilities over the course of the year.
• Creates positive connections with guests and teaches the team to do the same.
• Champions an environment that supports goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation.
• Hones sales results through the connection between speed and service.
• Leads on problem resolution with calm professionalism, emotional maturity, and listening to understand.
• Connects day-to-day behaviors with the end result by developing a broad understanding of the Profit & Loss statement.
• Organizes and improves administrative tasks, linking daily/weekly/monthly tasks to overall business success.
• Responsible for store funds while on shift by enforcing cash-handling policies.
• Places, receives, and verifies orders; conducts inventory; manages waste and dates and rotates inventory when needed.
• Thinks holistically about store success, focusing on current and subsequent shifts and beyond.
• Seeks root causes to create sustainable change.
• Incorporates Core Values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Embraces growth and development with humility and curiosity.
• Maintains a learner's mindset, asking questions like:
  What do I want to learn? What else can I do? What other experiences can I have?
• Takes ownership of personal development and seeks feedback to improve.
• Leads with a global view of the Caribou brand, evolving from shift to store to district to company.
• Champions culture, bringing purpose and values to life in every interaction.
• Fosters an open, trusting relationship with the GM.
• Brings competitive energy to hit or beat goals and create day-making experiences.

• Required:
  
  1-3 years of prior restaurant/retail experience with strong customer service commitment.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• Has a valid driver's license and reliable transportation.
• 1 year of supervisory experience.

The physical requirements include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need requiring accommodation, please let us know.

Compensation Range: $16.52 - $27.53 per hour

Starting pay is subject to Local and State Minimum Wage regulations and ranges reflect what the employer reasonably and in good faith expects to pay for such position.