Dispatcher, Customer Service​/HelpDesk

Your Trusted HVAC Company in Phoenix, AZ & Surrounding Areas

If you're the kind of person who thrives on solving scheduling puzzles, keeping teams moving, and delivering an exceptional customer experience, this is the opportunity you've been looking for.

• Full-time position

• Monday through Friday schedule

• 7:00 AM to 4:00 PM Arizona Time

• Competitive compensation

• Health insurance

• Dental insurance

• Vision insurance

• Paid training

• Career growth and advancement opportunities

• Supportive and collaborative team environment

• Opportunity to join one of Arizona's fastest-growing residential HVAC companies

• Work alongside a leadership team committed to operational excellence

• Play a critical role in supporting technicians and delivering outstanding customer service

• Join a fast-growing company where your contributions directly impact daily success

• Collaborate with experienced HVAC professionals in a team-focused environment

• Build your career with opportunities for professional growth and development

• Work in a fast-paced setting where every day brings new challenges and opportunities to improve operations

• Work onsite in Anthem, AZ 85086

• Dispatch residential HVAC service technicians using Service Titan by matching technicians to jobs based on skillset, workload, and customer needs

• Coordinate daily technician schedules to maximize productivity and maintain an efficient service board

• Monitor incoming service requests from phone, email, and online channels to ensure prompt customer response

• Serve as the primary point of contact between customers and field technicians by providing appointment confirmations, ETA updates, and scheduling changes

• Communicate job details, customer notes, and routing updates to technicians throughout the day

• Maintain a service board scheduled at least three days in advance while adapting to emergency calls and changing priorities

• Complete 10-to-Close check-ins with technicians to ensure service calls are properly documented before closing

• Follow up on customer estimates to support team performance and revenue goals

• Maintain accurate dispatch records, technician assignments, and customer communications within Service Titan

• Prepare daily dispatch reports and communicate operational updates to leadership

• Identify opportunities to improve scheduling efficiency, technician utilization, and the overall customer experience

• Minimum of 2 years of experience in the home services industry

• Previous HVAC dispatch experience

• Proficiency with Service Titan is required

• Strong organizational and multitasking abilities

• Excellent verbal and written communication skills

• Ability to prioritize multiple tasks in a fast-paced environment

• Strong problem-solving skills with a customer-first mindset

• Residential HVAC experience preferred

• Experience dispatching multiple field technicians preferred

• Familiarity with routing software or GPS mapping tools preferred

• Experience tracking dispatch performance metrics and KPIs preferred

• Ability to work a Monday through Friday, 7:00 AM to 4:00 PM schedule

Veterans AC Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow