Membership Sales Concierge Style Guest Services Anthem Exclusive

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance Team–not a "family"–and we reward results.

This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:

• Investigate & Close: Review client history to identify "membership abusers" and pivot those difficult conversations into sales.
• Enforce Policy: Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect the difference with poise.
• Hunt for Leads: Use Zenoti to proactively call and text prospects to fill the book.
• Consult: Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.

• Base: $17/hr.
• Core Commissions: 25% on enrollment fees ($40–$199), $10 for $20–$39 fees, and 10% on retail.
• Proprietary Performance Bonuses: Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:
  • Specific Membership Conversion Tiers.
  • Pre-booking Rate Goals.
  • Pre-service Add-on/Upgrade Quotas.
• Path to Leadership: We promote based on numbers and professional maturity.

• Minimum 2 years of Sales or High-End Hospitality experience.
• Full time availability including weekends / evenings.
• Ability to navigate "gray area" pricing and policy enforcement without hesitation.
• A professional, "Butler-level" demeanor and a "thick skin".

If you are a high-achiever who thrives on hitting targets and maximizing your paycheck, apply today. If you are looking for a "chill" desk job, please do not apply.