Membership Sales & Concierge Style Guest Services Anthem Exclusive

Job Overview

We are seeking a Closer. Not a Clerk. Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise.

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

This position is for mature professionals who understand the mechanics of a sale. You will be expected to:

• Investigate & close:
  Review client history to identify "membership abusers" and pivot difficult conversations into sales.
• Enforce policy:
  Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect any difference with poise.
• Hunt for leads:
  Use Zenoti to proactively call and text prospects to fill the book.
• Consult:
  Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.

• Base: $17/hr.
• Core commissions: 25% on enrollment fees ($40–$199), $10 for $20–$39 fees, and 10% on retail.
• Proprietary performance bonuses:
  Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:
  • Specific membership conversion tiers.
  • Pre-booking rate goals.
  • Pre-service add-on/upgrade quotas.
• Path to leadership:
  We promote based on numbers and professional maturity.

• Minimum 2 years of sales or high-end hospitality experience.
• Full-time availability, including weekends and evenings.
• Ability to navigate "gray area" pricing and policy enforcement without hesitation.
• A professional, "butler-level" demeanor and a "thick skin".

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including, without limitation, hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Compensation: $17.00 per hour.