Customer Service Specialist

Job Description

As a Customer Service Specialist, you’ll be the backbone of our sales operations—making sure orders flow smoothly from start to finish. Your role will include:

• Full-time role, in-person 8am – 4:30pm
• There is a possibility of travel in this role. We have 2 trips to Las Vegas every year, as well as the National Candy and Snack Show once a year
• Support our sales team with their customers, organization, data entry, and problem-solving
• Processing customer orders and ensuring products are routed efficiently to customer warehouses
• Helping manufacturers with ASN routing forms and customer portals to ensure proper delivery
• Communicating order updates to customers and building lasting relationships
• Creating customer sell sheets and presentations.
• Answer phone calls in the office and direct them to the right people

In short—you’ll keep the wheels turning so our customers and partners have the best experience possible. (This position is an in-office position)

We’re looking for a motivated individual who wants to grow with our company. This position begins in Customer Service
, where you’ll learn the ins and outs of our business, build strong relationships with customers, and support day-to-day operations.

As you gain experience, you can advance in the company, where you can take on greater responsibility, manage accounts, and directly contribute to company growth.

This is the perfect role for someone who is ambitious, eager to learn, and looking for a long-term career path within a growing organization.

• Strong communicator with both people skills and tech savvy
• Detail-oriented and organized—someone who thrives in a fast-moving environment
• Proficient in Microsoft Excel (and not afraid to learn new systems like Acumatica)
• 1–2 years of customer service experience is helpful, but we value drive and attitude just as much as experience

• Competitive salary based on experience
• Summer Fridays:
  Hours are 8:00am – 1:00pm on Fridays from Memorial Day through Labor Day
• Retirement Plan
• A company that values commitment, growth, and loyalty

At B&C, we’re looking for someone who wants to grow their career long term with us.