Front Office Representative Mesa Float

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes and procedures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance to maximize medical services reimbursement efforts. Additionally, the role accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines.

• Perform registration and check‑in processes, including data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summaries.
• Verify insurance eligibility benefits, assist with pre‑certification, referrals, and authorizations, and document appropriately.
• Calculate and collect patient liability based on verified insurance benefits and expected reimbursement; explain financial policies and alternative payment arrangements to patients and families.
• Enter payments and charges for services rendered and perform daily payment/charge reconciliation; balance cash drawer at the beginning and end of the day and prepare daily bank deposits with necessary paperwork for centralized billing.
• Schedule office visits and procedures within the practice(s) and external practices; maximize reimbursement by scheduling patients in accordance with payor plan provisions and confirm appointments as necessary.
• Demonstrate proactive interpersonal communication skills when dealing with patient concerns via phone, email, or in‑person conversations; optimize patient flow using effective customer service and communication skills with internal and external customers, care teams, management, centralized services, and HIMS.
• Assist in responding to requests for patient medical records according to company policies, procedures, and applicable laws.
• Provide a variety of patient services to aid patient flow, including escorting patients, taking vitals and patient history, assisting in treatment, distributing mail and fax information, ordering supplies, and more.
• Work independently under regular supervision, follow structured work routines, and manage a fast‑paced, high‑volume environment requiring independent decision making and sound judgment to prioritize work and ensure timely patient care.

High school diploma, GED, or equivalent working knowledge. Knowledge of patient financial services, insurance industry experience, and the ability to manage multiple tasks simultaneously with minimal supervision. Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences. Proficiency in common office software, word processing, spreadsheet, and database applications.

Experience with Banner Health’s systems and processes. Previous cash collections experience. Additional related education and/or experience preferred.

EEO/Disabled/Veterans:
Banner Health supports a drug-free work environment.