Patient Care Coordinator

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next‑generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen‑not dilute‑our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Patient Care Coordinator will support SCAN Mobile Care Team's (Embrace) clinicians and coordinate care for SCAN members to achieve its mission to enhance seniors' ability to manage their health and live independently.

• Work closely with SCAN Mobile Care Team (SMCT) clinicians to deliver an excellent healthcare experience to our members.

• Support SCAN SMCT by effectively performing administrative responsibilities with minimal supervision including:

• Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and fill out patient forms.

• Schedule specialty appointments, coordinating transportation.

• Answer telephone calls in a professional manner and address/direct calls appropriately.

• Sort and distribute incoming mail and faxes.

• Maintain inventory of supplies and materials needed by clinical staff; stock and order supplies as necessary.

• Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.

• Support SMCT with fulfilling patient care initiatives.

• Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.

• Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care.

• Monitor and address clinical quality care gaps with clinicians.

• During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior‑living communities throughout Los Angeles and Orange Counties.

• Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior‑living communities.

• Other duties as assigned.

• Actively support and advance SCAN's vision, mission, and strategic goals.

• Other duties as assigned.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Associate's Degree or equivalent experience

• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.

• Direct patient care background preferred but not required.

• Experience with Medicare Advantage or long term care communities preferred.

• Ability to communicate effectively verbally and in writing

• Cultural competence and sensitivity required, multilingual skills preferred Highly organized with attention to detail

• Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and…