Restaurant General Manager

Who is Desert De Oro Foods?

DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong

emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO’s award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals.

“BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE.”

ETHICAL…PASSIONATE…COMMITTED

Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Life Unboxed! culture that is Pizza Hut. At Pizza Hut we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of people.

If you want to have fun serving great food to our customers, we would love to meet with you.

Reporting to the Area Coach, the Restaurant General Manager manages a Pizza Hut restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example – be a culture champion and live by Pizza Hut Standards
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager’s and Team Members

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a
• $500k - $2.0m restaurant with average daily transactions of 200-500
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers

to meet or exceed customer service standards

• Utilizes insights from customer programs to help elevate the customer’s experience and meet Pizza Hut's customer satisfaction targets

• Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement

systematic solutions, performance standards and to provide an objective basis for performance feedback

• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet

performance targets

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing

financial reports, and taking appropriate actions

• Ensure maintenance of equipment, facility, and grounds through the use…