Shift supervisor, Retail

If you are interested in working in one of the fastest‑growing industries in the nation, this role may be right for you. Trulieve brings patients relief through hand‑grown, natural products measured for purity and safety.

Requisition : 19412

Remote Work Available: No

Job Title: Shift Supervisor

Department: Retail

Reports To: General Manager

FLSA Status: Regular Non‑Exempt

The Shift Supervisor assists the General Manager/Assistant General Manager in leading and supervising store personnel, ensuring regulatory compliance, delivering exceptional customer service, and maintaining daily store operations.

• Assume all duties of a key‑holding supervisor related to opening and closing procedures, basic staff supervision, and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state‑specific regulations.
• Review, communicate, and ensure compliance with all company SOPs, and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash‑handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while upholding strict confidentiality and discretion.
• Able to communicate in conversational English, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunications devices.
• Ability to interact with customers and team members respectfully and politely.

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only).
• Must be able to pass a Level 1 and Level 2 background check.
• Must be at least 21 years of age.
• Must function independently, possess flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and sometimes experiencing emotional distress or exhibiting hostile attitudes.

While performing the duties of this job, the employee will constantly move/traverse throughout the entire facility, including tight spaces; accurately communicate and exchange sensitive information; manipulate objects up to 50 lbs; ascend/descend a stool/ladder/steps; use computing devices; occasionally remain seated.

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Salary will be commensurate with experience. A comprehensive benefits package, including paid time off, is offered.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.