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Automotive Service Administrative Assistant
Job in
Apex, Wake County, North Carolina, 27502, USA
Listed on 2026-09-12
Listing for:
Crossroads Ford Inc
Full Time
position Listed on 2026-09-12
Job specializations:
-
Administrative/Clerical
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Job Details
Job Location:
Crossroads Ford of Apex - Apex, NC 27502
Position Type:
Full Time
- Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
- Review service advisor schedules to ensure appointments are set correctly using X-Time,
- Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
- Represent the dealership with pride and enthusiasm,
- Prepare documents for scanning
- Automotive Dealership experience is preferred
- This position will require day/evening and Saturday flexibility
- Intermediate internet and computer skills needed
- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Keyboard skills and proficiency in Word and Excel
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