Customer Experience Manager - Supply Chain

Purpose

Lead and manage the Suppply Chain and its Team based in the Apex Center of Excellene which includes the following elements: logistics, warehousing, procurement, planning, vendor scheduling, customer service, and quality management.

• Stahl is a multinational company that provides an extensive range of coatings for Flexible substrates
• This position has a dual reporting role as a part of the Global Operations Team and the local Management Team.
• The Job holder must maintain effective relationships with the commercial team, customers, and functional teams in Stahl

• Lead all functions and staff to meet the purpose of the job.
• Use resources efficiently and optimise processes in order to achieve the relevant KPI’s
• Ensure Vendor Scheduling, Logistics and Customer Service teams update and maintain master data in SAP to give accurate visibility to vendor schedulers and Customer Service
• Ensure optimized stock levels (based on stock targets) and make proposals on improvements.
• Continiously evaluate the performance of the 3PL parters and make adjustments when and where appropriate
• Proactively resolve quality issues arising from the production or logistics process
• Acts as escalation point for sales for customer issues and resolve them in a timely and efficient manner
• Develop meaningful relationships with customers to encourage trust and loyalty

• The person in this roll must lead employees in team-building, personal development and commitment to the company’s activities – instilling a healthy sense of urgency is a must
• Promote a good workplace atmosphere
• Maintain proactive and cooperative relationship with the business teams to assure high quality, communication and high service levels to Stahl customers.

• Proven Leadership experience in Supply Chain, Logistics and/or Customer Serice Departments
• Strong Microsoft Office skills, particularly with MS Excel/ Power Bi Must  be proactive and demonstrate an ability to identify potential bottlenecks and be able to work towards solutions
• Must be able to focus and give attention to detail
• Excellent communication and relationship building skills
• SAP experience strongly desired

• 10+ Years of relevant management experience required.