Client Services Representative

Job Title: Client Service Representative

Location: Apex, NC (Onsite Monday–Friday, 8:00am–5:00pm; potential for hybrid in the future)

Industry: Specialty Coatings / Manufacturing / Chemicals

Job Description:

Addison Group is partnering with a global leader in specialty coatings to identify a Client Service Representative for their Apex, NC location. This direct-hire role was created due to growth and restructuring within the customer service function and will support approximately 200 active customers in a fast-paced manufacturing and technical environment.

This is a highly visible, customer-facing role requiring a proactive, service-oriented professional who thrives in high-touch customer interactions and complex order management.

Responsibilities:

• Manage end-to-end customer order processing from entry through shipment and billing
• Input, review, and validate customer orders to ensure accuracy and readiness for shipment
• Proactively communicate with customers regarding order status, delays, changes, and logistics issues
• Coordinate deliveries and ensure customer carriers are prepared and aligned
• Serve as a primary point of contact for repeat customers and ongoing relationships
• Handle customer inquiries, complaints, and escalations with professionalism and confidence
• Generate, maintain, and analyze order, billing, and service-level reports
• Perform daily billing activities, including issuing debits and credits
• Maintain and update customer pricing files and documentation
• Coordinate warehouse pickups with customers, sales teams, and third-party warehouses

Qualifications:

• 3–5 years of customer service or inside sales experience in a manufacturing or similar environment
• SAP experience required
• Proficiency in Microsoft Office and web-based systems
• High school diploma or equivalent required

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.