Workplace Experience Ambassador

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills.

This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure work spaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, One Note, and Outlook)
• Strong prioritization and time management skills with ability to work independently

• Bachelor's degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applications
• Experience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site - Apex, NC

If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information…