Dispatch Supervisor

Site One -  - Responsibilities:
Supervise the execution of departmental plans to achieve objectives in safety, quality, schedule, efficiency, and continuous improvement.;
Monitor phone and radio traffic to ensure world-class service, along with procedural compliance and efficiency.;
Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.;
Communicate with customers, subordinates, peers, and supervisors to explain and answer operational and procedural questions, handle complaints/concerns from customers, employees, and safety department.;
Operate and monitor digital communications systems:
Computer Aided Dispatch and Radio System; provide initial troubleshooting assistance and report appropriate failure to the correct person(s).