Town Services Specialist

Job Title

This position serves as the first point of contact for the residents of Apex for all town services and events. An employee in this class will receive, screen and respond to customer service needs and inquiries in a timely manner by handling non-emergency, technical communications and providing information and resources provided by the Town of Apex. Work involves extensive customer service centered public contact and interdepartmental collaboration.

This position works to successfully satisfy escalated and/or priority issues. Performance of routine tasks and ability to provide accurate information regarding Town services, procedures, and resources via phone, email, and other web related apps are necessary. A positive and professional customer service centered mindset while safeguarding confidential information is required. Responsible for the implementation of customer service initiatives for the entire Town of Apex.

This position reports to the Ask Apex Supervisor. This position has no supervisory responsibilities.