Customer Service Administrative Representative

Under supervision, basic job duties include: answering telephone calls from our customers, directing telephonic traffic (and email support), data entry, employee time tracking, schedule calls for Service and warranty, enter Customer data, understand/use company computer software for billing (invoicing, payments, A/R & collections).

• Answer Inbound Calls:
  Take incoming customer calls, identify their needs, and provide professional and timely assistance.
• Schedule & Dispatch Services:
  Schedule service calls based on availability, location, priority, and technician workload.
• Manage Daily Dispatch:
  Monitor the dispatch board throughout the day, communicate with technicians, and make adjustments as needed.
• Customer & Technician Communication:
  Keep customers and technicians updated on schedules, arrival windows, job status, and any changes or delays.

• High School Diploma/GED or equivalent required
• Minimum of 1 year in an office/administrative setting

• Excellent verbal communication and active listening skills
• Comfortable speaking on the phone for extended periods
• Friendly, empathetic, and customer-focused attitude
• Previous customer service or call center experience a plus, but not required
• Ability to work independently and meet call goals

• Supportive team culture
• Paid training and development opportunities
• Full time benefits, paid vacation, health insurance, 401K, 8 paid holidays
• Room to grow within a stable and respected, customer focused company
• Make a real impact by helping improve our customer experience

Maynor Services is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any protected characteristic under federal, state, or local law.