Customer Support

Customer Support page is loaded## Customer Support locations:
Apex, NCtime type:
Full time posted on:
Posted Todayjob requisition :
R008698
** Build a career powered by innovations that matter!
** At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible.  We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times. Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.  Providing product, pricing, and service information to customers.  Entering and maintaining accurate customer orders using various software applications.  

Resolving a broad spectrum of customer complaints and issues with empathy and understanding.  Collaborating cross-functionally to provide accurate and timely information to customers. Customer satisfaction  Order accuracy  Order processing time Skill - Have excellent communication skills, both written and verbal.  Competency - Be able to work well with others in a busy and dynamic team environment.  Competency - Be able to prioritize and multitask effectively while being detail-oriented and organized.  

Skill - Demonstrate empathy and patience when dealing with customers.  Skill - Be proficient in using computers and technology. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.  

Collaborative Team Player - Collaborative:
Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries.

Trustworthy:
Builds trusting relationships by being transparent and acting with integrity.  Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call  if you need a disability accommodation for any part of the employment process.
** Solving complex challenges, delivering innovations that matter!
** is a leading global supplier of core technology solutions that give medical, life science, and advanced industrial original equipment manufacturers a competitive advantage. We combine deep proprietary expertise and competencies in precision medicine, precision manufacturing, robotics and automation, and advanced surgery with a proven ability to solve complex technical challenges. This enables Novanta to engineer proprietary technology solutions that deliver extreme precision and performance, tailored to our customers' demanding applications.

The driving force behind our growth is the team of innovative professionals who share a commitment to innovation, the Novanta Growth System, and our customers’ success. Novanta’s common shares are quoted on Nasdaq under the ticker symbol "NOVT".
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