Information Technology Analyst

Information Technology Analyst

TOWN OF APEX invites applications for the position of:

Expected Hiring Range: $79,868.67 - $97,843.41

Work Location: 73 Hunter Street, Apex, NC 27502

Schedule: Monday - Friday, 8am - 5pm

Posting Closing Date: July 12, 2026 at 7pm

An employee in this class works with a variety of Town staff and assists in the testing, maintaining, and monitoring of computer applications and systems. Key components include the Town’s hardware/server systems, network infrastructure, databases, and business applications. Work includes assessing the usefulness of pre‑developed application packages and adapting them to the Town’s user environment; recommending new equipment or software packages;

and determining computer software or hardware needed to meet organizational goals. The employee must also develop, revise and document system design procedures; test procedures, and quality standards, expand or modify systems to serve new purposes or improve workflow, and coordinate systems within the organization so that information can be shared. Work may occasionally require evening and weekend hours, is performed mostly independently with direction from department leadership, and is evaluated on quality and effectiveness of the work output as defined by technology standards and user reports.

• Assists with major systems projects involving the design, testing, and implementation of computer applications to enhance work performed by Town departments; determines scope and timeline for projects and provides the necessary technical documents for review and acceptance throughout the life cycle of projects.
• Engages town personnel to determine technical requirements for automating business practices; consults with users to define needs and requirements; translates business requirements into technical design documents; uses technical design documents to write code or evaluate third‑party software; develops testing and implementation strategies; tests and demonstrates applications and makes modifications based on user feedback.
• Documents and maps organizational business processes, including process integration and data flows.
• Develops and administers SQL database systems used by enterprise applications. Such tasks include creating databases, performing maintenance, working with SSRS and SSIS, managing backups and restorations, performance tuning, creating scripts and stored procedures, maintaining user accounts and permissions.
• Assists in managing enterprise applications by evaluating and implementing new software releases while maintaining a close working relationship with the software vendor; troubleshoots system errors and takes corrective action in a manner that minimizes impact on Town business operations.
• Creates and maintains reports; produces ad‑hoc reports on request; performs data extraction, to include data mapping and conversion. Develops and maintains PowerBI reports and dashboards.
• Supports specialized system software and acts as a liaison with software vendors.
• Provides technical support and training to users of enterprise applications.

Bachelor's degree in computer science, management information systems, mathematics, statistics, or engineering with coursework in computer science or management information systems, and a minimum of three (3) years of experience in systems analysis and programming or an equivalent combination of education and experience.

Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of over 84,000 and has been ranked as one of Money Magazine's Best Places to Live in America. Our current workforce is comprised of over 680 full‑time employees and over 125 part‑time/seasonal staff. Our Human Resources Department is committed to providing best‑in‑class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential.

We offer a generous benefit package and have a highly competitive compensation program.

• Free medical, dental, vision, and life…