Technical Support Engineer

We are looking for a strong Technical Support/Windows Systems Administrator who has a solid background supporting pharma/biotech or laboratory environments.

This is a w2 project only. No C2C.

Onsite in Apex, NC.

Strong IT skills in AD, Networking, Windows Admin, and customer service. Will also REQUIRE GMP/GLP experience (specifically working with LIMS, LEM systems, Empower, etc.).

Job Title:
Life Sciences Business Systems IS Admin

Location:
Apex, North Carolina

Duration: 6-month contract with extensions

Work Hours:
Primarily Monday–Friday, 8:00 am to 5:00 pm. Onsite Required.

Milestone is seeking an experienced and technically adept Life Sciences Business Systems IS Admin to join the Enterprise Benchtop Services team. This position supports commercial manufacturing, laboratories, and benchtop environments
, managing mission-critical systems in a regulated (GxP/GMP) environment. You will work cross-functionally with Manufacturing, Quality, Engineering, and Digital Tech teams to install, configure, validate, and support lab and manufacturing systems.

• Perform Windows administration for lab and manufacturing systems, including Windows 10/11 and Windows Server platforms.
• Act as system owner for LIMS, Empower, Maximo, Service Now, HP ALM, and potentially MES platforms.
• Administer user accounts, group policies, license management, and patch deployments via SCCM.
• Manage qualification processes including IQ, OQ, and electronic validation documentation.
• Provide Tier 1 and 2 technical support and troubleshooting for lab instruments and systems.
• Coordinate anti-virus deployments, network setups (TCP/IP), and firewall configurations.

• Drive lab data remediation efforts, automating data transfer from instrument controllers to enterprise storage.
• Lead or support Windows 11 upgrades for GxP lab systems.
• Collaborate with instrument vendors for system configuration, upgrades, and lifecycle support.
• Engage in system readiness assessments, GxP validation efforts, and risk assessments.
• Participate in workshops, system design reviews, and user acceptance testing.

• Document system configurations, SOPs, validation scripts, and system architecture.
• Maintain accurate inventory via Service Now and align with lab asset management practices.
• Ensure systems meet GMP, GxP, cybersecurity, and data integrity standards.
• Track all service and support tickets in Service Now and actively participate in daily Agile standups using Jira.

• Bachelor’s degree + 2 years’ experience, Associate’s + 6 years, or HS diploma + 8 years in IT, Engineering, or related fields.
• 5+ years of Windows system administration in GxP/GMP life sciences environments.
• Experience with Windows OS (Win
  10, Win
  11, Windows Server), SCCM, and Service Now.
• Hands‑on support of laboratory computers and benchtop instruments.
• Strong understanding of networking principles, including TCP/IP and domain configurations.
• Physical capability to handle hardware tasks (ability to lift up to 40 lbs).

• Administration of LIMS, Empower, ELN, Waters systems, or MES.
• Knowledge of system validation, ITIL framework, and regulated (GMP/GxP/GLC) environments.
• Experience with cybersecurity, firewalls, server environments, and VMWare platforms.
• Familiarity with scripting and automation using Power Shell, Batch, Python, or SQL.
• Prior experience with system integration and lifecycle management in laboratory environments.
• Certifications such as A+, CompTIA+, MCSE, or Cisco (CCNA).

• Technically curious, proactive, and highly collaborative.
• Exceptional problem‑solving and communication skills.
• Strong customer service mindset with a “white-glove” support approach.
• Ability to work independently and manage shifting priorities in a dynamic environment.
• Attention to detail, excellent organizational skills, and thorough documentation habits.