Technical Account Manager

About the Role

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our Tech Ops experts. As representative of the Tech Ops team you will work with cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges.

You will be responsible for ensuring n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the Tech Ops teams.

• You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• You will align and schedule resources according to customer requests and internal prioritization.
• You will maintain version history and planning for Cloud Customer installation and upgrades.
• You will track time spent on service requests, installations, and customer support to report to stakeholders.
• You will support project organizations in submitting completeness of requests for services.
• You will ensure team members are aware of scheduled items and are able to complete them as planned.

• You have experience in project management, capacity planning, and task scheduling.
• You have experience working with Jira and Service Now.
• You have an expert understanding of containerization, AWS, Azure, and SaaS.
• You have expertise in regulated environments such as GMP.
• You have a strong understanding of API and a background in software integrations.
• Preferred knowledge and experience with MES and/or PAS‑X.
• You can coordinate projects across various levels.
• You are a collaborative and inclusion‑driven team player.
• You have experience working with global teams across various time zones.
• You have experience with knowledge management.
• You have a good understanding of software release processes and SaaS deployments.
• You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
• You will work in a modern work environment with an open culture toward improvements and new ideas.
• You are part of a global operating company with a wide customer base and a growing business.
• You profit from international cooperation within the group‑expert network to implement corporate‑wide concepts.
• You will work in a team that focuses on customer requirements.
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan.

You will get an attractive compensation package including health, dental, vision insurance and retirement plan.

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.