Technical Account Manager

Technical Account Manager Responsibilities

• Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• Align and schedule resources according to customer requests and internal prioritization.
• Maintain version history and planning for Cloud Customer installation and upgrades.
• Track time spent on service requests, installations, and customer support to report to stakeholders.
• Support project organizations in submitting completeness of requests for services.
• Ensure team members are aware of scheduled items and are able to complete them as planned.

• Experience in project management, capacity planning, and task scheduling.
• Experience working with Jira and Service Now.
• Expert understanding of containerization, AWS, AZURE, and SaaS.
• Expertise in regulated environments such as GMP.
• Strong understanding of API and background in software integrations.
• Preferred knowledge and experience with MES and/or PAS-X.
• Ability to coordinate projects across various levels.
• Collaborative and inclusion‑driven team player.
• Experience working with global teams across various time zones.
• Experience with knowledge management.
• Good understanding of software release processes and SaaS deployments.
• Expert IT knowledge:
  Linux, TCP/IP, VPN, Routing, Firewall.

• Modern work environment with open culture towards improvements and new ideas.
• Part of a global operating company with a wide customer base and growing business.
• Opportunity to profit from international cooperation within group‑expert network to implement corporate wide concepts.
• Team focused on customer requirements.
• Atrative compensation package including health, dental, vision insurance and retirement plan.

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.