Subrogation Claim Support Assistant II

Overview

Subrogation Claim Support Assistant II – AAA The Auto Club Group, Apex, NC, United States

It’s a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt: Hourly

Eligible candidates must have an active adjuster’s license within their home state to be considered.

Subrogation Claim Support Assistant II – AAA The Auto Club Group

Reports to: Claim Manager as appropriate

Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs.

Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.

Additional Responsibilities within Subrogation Operations include, but are not limited to:

• Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty
• Manage diary, gather proofs and assist with Collection Vendor referrals
• Process collection recoveries and reports
• Pay expense invoices
• Research unidentified checks
• Issue deductibles when applicable
• Run searches as instructed by claim handlers

None

• A competitive hourly salary between $19.00 - $24.00
• ACG offers comprehensive benefits packages, including medical, dental and vision
• 401k Match
• Paid parental leave and adoption assistance
• PTO, company holidays, floating holidays, and other paid time off
• Paid volunteer day annually
• Tuition assistance, professional certification reimbursement, and other development opportunities
• AAA Membership
• Discounts and rewards

Education:

• High School Diploma or equivalent

OR

• Three years of experience in processing, customer service or business administration

Experience in:

• Working with PC software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of complex problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using automated processing and computer systems
• Gathering data and preparing reports
• Auditing records, products, and computer files
• Composing routine correspondence including letters and memos

Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures
• Data processing techniques
• Techniques used to audit data

Skills and Abilities:

• Successfully complete General Claims Training

• Effective communication skills both oral and written
• One or more years of customer service experience
• Call center or queue calling experience a plus
• Experience working within an insurance or claims processing environment a plus
• Knowledge of subrogation claims a plus

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy…