Project Coordinator, Aftermarket

Your role

• You will assist with receiving, processing, & managing retrofit tooling quotes and orders
• You will utilize ERP software systems (Salesforce, JIRA & CBM) to assist with order management & reports for retrofit orders and deliveries
• You will communicate with customers in-person, through email or chat, over the phone about their tooling order and relay installation information to the Service Department
• You will prepare customer retrofit order confirmations for Project Managers and Sales teams
• You will provide backup support as necessary to Project Managers, to include:
• You will create and maintain project cases & work plans in Salesforce system (enter POs, generate sales orders and work orders, communicate work order numbers to Head of Field Service)
• You will create Salesforce dashboards & reports
• You will prepare service invoices and close sales orders and work orders upon manager approval
• You will provide support as necessary to Shipping and Receiving operations
• You will process shipments
• You will track & allocate shipping costs to customer orders
• You will document shipping tracking information in ERP systems

• You have a High school diploma or GED equivalent
• You have an associates degree or higher in Business or related field preferred
• You have five years of applicable business experience preferred
• You have sales CRM experience required;
  Salesforce preferred

• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match of up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability, basic life insurance plans, and educational and employee assistance programs

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Applicants must be legally authorized to work for any employer in the U.S.; this position is not eligible for visa sponsorship.