Automotive Assistant Facility Manager

Overview

It’s a great time to join AAA The Auto Club Group (ACG). The position is for an Assistant Facility Manager with AAA Car Care.

Job Type: Full time. Exempt/Non Exempt:
Salary.

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. Our facilities offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

• The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level.

In this role, Assistant Facility Managers will also have the opportunity to:

• Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
• Monitor and maintain company inventory standards
• Optimize staff performance by providing continuous training, coaching, feedback and recognition
• Lead team members to meet expectations of productivity, quality, and customer service standards
• In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
• Work with the Facility Manager to document performance issues in accordance with company policies and procedures
• Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers
• Proactively handles member/customer needs across all business lines; introduces members to other departments
• Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines
• Work with the Facility Manager to conduct investigations for safety incidents; identify opportunities for correction or improvement with the Safety Manager
• Actively looks for member/customer needs across all business lines; introduces members to other departments
• Champions safety and ensures Car Care branch is within compliance of established safety guidelines
• Conduct investigations for safety incidents; identify opportunities for correction or improvement with the Safety Manager

• Supervises all Car Care Service Advisor(s) and General Service Technician(s) at the assigned facility
• Responsible, in partnership with the Facility Manager, for the overall success of the business regarding customer satisfaction, team member satisfaction, team member productivity, maintaining/growing volume, revenue results, gross profit expectations, and net income expectations

We offer a compensation package that includes base salary, monthly and annual incentive opportunities, certification bonuses and a robust benefits program. Benefits include medical, dental, vision, prescription coverage, free AAA membership, uniform allowances, vacation, holidays, and 401(k) with employer contributions and matches.

• High School diploma, GED or technical school certification
• Valid driver’s license
• Customer service and sales experience
• 1 or more years working with auto/truck systems and technical resources

• Demonstrates a results-focused bias for action
• Analyzes financial information to evaluate strategic opportunities and options
• Manages effective teams and partnerships
• Works well with…